Maintenance & Hosting Plans

We often offer special discounts on design and or promotional services to new Maintenance/Hosting clients, so don't forget to ask for YOUR SPECIAL BONUS when you order your plan!

Hosting Only: $5 per month
Includes:
Unlimited Site Space & Bandwidth
Original FTP User ID for Site Management (Upon Request)

Economy Maintenance/Hosting Package: $10 per month
Includes:
Hosting
Unlimited Site Space & Bandwidth
Original FTP User ID for Site Management (Upon Request)
Monthly text updates (no word or character limit) for up to 3 pages
*Additional page updates are $5 ea.
-Updates will be completed within 5 business days
Free email support


Basic Maintenance/Hosting Package: $25 per month
-Limited client numbers- Please email to check for availability.
Includes:
Hosting
Unlimited Site Space & Bandwidth
Original FTP User ID for Site Management (Upon Request)
Weekly text updates (no word or character limit) for up to 3 pages
*Additional page updates are $5 ea.
Deadline: Mon. for Tues upload
*Unscheduled updates will be subject to a fee of $5 per page and will be completed within 2 business days.
Free email support

Deluxe Maintenance/Hosting Package: $125 per month
-Limited client numbers- Please email to check for availability.
Includes:
Hosting
Unlimited Site Space & Bandwidth
Original FTP User ID for Site Management (Upon Request)
Bi-weekly text updates (no word or character limit) for up to 6 pages
10 free image posts
*Additional page updates are $5 ea.
-Updates will be completed within 2 business days
Free email support
Free phone support
 
Additional Services
 
Pic/Image Posting: $1.50 per image + Page Update Fee if not ordered with regularly scheduled updates
Includes: Resizing of image
 
Page Updates (text only): $5 per page
 
Pricing for the creation or adjustment of Graphics, flash, and php files for online forms depends upon the complexity of the work that is to be done.

TURNAROUND TIME
 
Turn-around time for graphic, flash, and php file orders depends upon the amount of work to be done.
 
*Orders for image posting or page updates will be completed within 7 business days. 

*Maintenance clients' additional service orders will be completed along with their regularly scheduled updates.

POLICIES

BUSINESS DAYS ARE MON-FRI

-We reserve the right to discontinue or refuse services.
-Maintenance fees must be paid at the beginning of a client's scheduled rotation and are non-refundable.
-We reserve the right to change maintenance pricing with a 30 day advanced notice.
-Maintenance plans can be changed with a 30 day advanced noticed.

Maintenance packages can save you money because you get a substantial discount on page updates; however, scheduled updates MUST BE SENT IN BY THE DEADLINE or you will miss the rotation. Site design and ftp software take time to load and organizing updates is also a time consuming task. You can think of your scheduled updates as though you were combining buying power with other clients to get a bulk discount rate. This saves you money because it saves the site master time.

Unfortunately, we can only accept a limited number of regularly scheduled maintenance clients because we are committed to providing them with reliable services. Because the maintenance slots are few, and at times we have to place new clients on a waiting list, we ask that our valued regulars assist us in keeping information organized so we can ensure that their sites updates are done correctly.

*Maintenance Clients*

To avoid delays in service and/or to avoid being removed from the schedule, please make an effort to adhere to the following guidelines:

-Please pay your billing invoice within 7 days. Your billing cycle should appear on your invoice. If you need to change the cycle in order to make payments on time, please email: pilatoproduction@aol.com

-Please attempt to keep all updates in 1 email, and try to send on Mon. or as close to the deadline day as possible. There will be times when you may have forgotten a piece of info after your updates have been sent, but PLEASE DO NOT SEND SEVERAL SCATTERED EMAILS THROUGHOUT THE WEEK. It is just too difficult to keep information organized when it's sent in bits and pieces here and there. Some clients run businesses that often require tweaks and/or changes. That's absolutely fine. :) We love working with all types of business owners, but we have a tip to help keep us organized: Instead of sending several emails for updates, please start a draft email to which you can add throughout the week. You can then save the email to your draft folder and send the 1 email with all of your saved additions on Mon. so we receive all of your information altogether.

Initial quotes for service are valid for the term of service paid for. Prices are subject to change with 30 days notice. Clients are billed with a paypal invoice. Payment is due by the date indicated on the invoice. We will send reminders until the 10 day grace period has expired. After this point, clients will receive an additional notice containing the info: Just a friendly reminder to pay the invoice for your site hosting/maintenance. In 5 days, you will receive a final notice for payment. If the invoice is not paid within 5 days of the final notice, your site will be removed from our servers. If the site is removed, there will be a set up fee of $15 in addition to the past due hosting/maintenance fees that will need to be paid before the site will be relaunched.
If your site is removed from our servers, we will store your site graphics and pages for 2 months if you need to make arrangements for the site to be transferred to a new site master. After this period of time, your site may be deleted, and you will need to purchase a new site design.
If your site was designed by Glitz n' Glitter Graphics, you may request that we send you all of the files before launching the site to your host so that you can store your files on your computer as a back up. You must request the files within 5 days of your site launch.



 


 
 




 
 

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